FAQ

SHIPPING


How long will it take for my items to arrive?

 

Verenandum partners with global merchants and artisans in order to provide you the best prices and the most interesting selections.

This means that your order is shipped from global areas such as Germany, USA, Thailand, China, India, etc.

US  (10 - 20 Business Days) 

Canadian (14 - 20 Business Days)

United Kingdom (14 - 26 Business Days)

Australia (14 - 26 Business Days)

Rest of the World ( 20-30 Business Days)

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Countries to which we ship internationally

We currently ship international orders to Canada, United Kingdom, Ireland, Germany, Switzerland, Australia and New Zealand.

Please note that all orders placed from January 30th, 2018 to February 20th, 2018 will have a 21 to 28 business days delivery time. Please do not panic if it does not show up immediately, it's on its way.

Because we ship directly from our partners in these countries, your item may take 21-28 business days to arrive. Please do not panic if it does not show up immediately, it's on its way.

TRACK YOUR ORDER

How long will it take to receive a tracking number?

It will take usually between 5-7 business days.

PAYMENT OPTIONS

How can I pay?

We accept all Major Credit Cards: Visa, MasterCard, Discover, Amex and also PayPal

SAFE CHECKOUT

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

CHECK OUT PROCESS

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

SIZE GUIDE

DO YOU HAVE A SIZE GUIDE?

Yes, we do, to view the size chart for each garment on each product page found on the mobile photo gallery.  

RETURNS

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.

BLOGGERS COLLABORATIONS

DO YOU COLLABORATE WITH BLOGGERS?

We’re always on the hunt for new bloggers to work with. Please pop your full name and a link to your blog to support@venerandum.com

INTERNATIONAL SHIPMENTS

DO YOU SHIP INTERNATIONALLY?

Verenrandum is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used in the transaction. The site will default US Dollars on the checkout page.

It usually takes 10-28 business days to arrive in your country, however, in some instances, delivery may be delayed depending on your country's customs. Verenrandum is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Countries to which we ship internationally

We currently ship international orders to Canada, United Kingdom, Ireland, Germany, Switzerland, Australia and New Zealand.

HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON IT WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for its status to update.

TAXES & DUTIES?

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Rama Deals. For further details of charges, please contact your local customs office.

 

TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED  

TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?

We know how important your order is! Verenrandum provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Verenrandum does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.